At Damaresi, we strive to ensure a satisfying experience for both buyers and creators. However, due to the digital nature of our products, there are specific guidelines regarding refunds. This policy explains when and how refunds are granted, and under what conditions.
1. Introduction
Our Promise to You
We want every purchase you make on Damaresi to bring you value and satisfaction. While we encourage creators to maintain high standards, we also acknowledge that issues can arise. This policy outlines how we handle refund requests fairly and transparently.
2. General Refund Policy
Because our products are digital and delivered instantly upon purchase, all sales are generally considered final. However, we may issue refunds in exceptional circumstances, as detailed below.
3. When Refunds Are Granted
Refunds may be considered in the following situations:
- Defective Product: The file is corrupted, incomplete, or not as described and cannot be used as intended.
- Misrepresentation: The item significantly differs from its description or preview (e.g., wrong file format, missing key features).
- Duplicate Purchase: You accidentally purchased the same item more than once.
- Unauthorized Purchase: A refund may be granted if a purchase was made without your knowledge or consent and can be proven.
In these cases, you must contact us within 7 days of purchase.
4. When Refunds Are Not Granted
Refunds will not be issued in the following cases:
- You simply changed your mind.
- You no longer need the item.
- You do not have the technical knowledge to use the product.
- You ignored system requirements or compatibility notes.
- You downloaded the item and are requesting a refund without a valid reason.
- You claim the item is not what you expected without demonstrating that it is not as described.
5. Requesting a Refund
To request a refund, please contact our support team at support@damaresi.com with the following:
- Your full name and email address.
- The order number and item name.
- A clear explanation of why you’re requesting a refund.
- Relevant screenshots or files to support your case (if applicable).
Our support team will review your request and respond within 3–5 business days.
6. Dispute Resolution
If you’re not satisfied with the resolution offered, you may escalate your request for further review. However, Damaresi’s decision on refund eligibility is final to maintain fairness for all parties involved.
7. Creator Responsibilities
Creators are expected to:
- Ensure their products are as described.
- Offer high-quality and functional digital items.
- Respond to support issues raised by buyers in a timely and respectful manner.
Repeated refund complaints may result in warnings or suspension from the marketplace.
8. Policy Updates
We may update this Refund Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or platform notifications.
9. Contact Us
For questions or refund requests, please reach out to:
📧 support@damaresi.com